Shipping & Delivery Policy
Australia: All Australian orders under $100 will incur a $9.90 flat rate shipping charge. Orders are dispatched within 1 business day of receiving payment and sent via Australia Post. You can expect your order to arrive within 3 to 6 working days.
New Zealand: We send Organic Covet product by Australia Post Airmail for $9.90.
Tracking: All orders over are tracked and you’ll receive an email with tracking information as soon as it leaves our warehouse. However, if you select “Authority to leave”, we are not responsible if packages go missing.
We are happy to offer a store credit on items that are unopened and unused within the ACCC Consumer guarantee guidelines. These must be returned in sellable condition, ie packaging sealed and intact.
Please contact customer service at: firstname.lastname@example.org and we will guide you through the returns process.
Please do not mark your order RTS or return to the organic covet as we cannot guarantee your return will be processed.
Please note that unreasonable and excessive returns may be declined at our discretion.
We do not accept returns on sample items unless they fall within the ACCC Consumer guarantee.
On the rare occasion that an item arrives broken or faulty, please email us a photograph within 7 days of receipt to email@example.com and we will arrange a replacement for you.